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FaceSantaHat

Contact + FAQ

Photo Questions

What makes a good photo?

1.Make sure your photo has good lighting – enough to see the details of your loved one’s face, but not so much that their face is too bright to see. Darker photos make it hard for our designers to capture the details! 2.A head-on shot is preferred. Make sure that you get the full face in the photo, including the ears and forehead. If we can only see half of the face or the photo is taken from the side, only half of the face will be on your product! 3.Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

How many faces can I print on a product?

We are able to print 1-2 face on our custom items, if your photo has 2 faces and you would like to include both, you need to pay $2.99 extra.

Can I upload something other than a person, dog, or cat?

Does it have a face? If so, we can print it! We love critters of all types. While some of our designs are specific to humans, dogs, and cats, we have tons of fun, printed designs for you to choose from and purchase.

Can I see a proof of how my product will look?

Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.

Do you crop the photo for me?

We crop the photo for you! Just send us a high-quality, head-on photo of your loved one and we’ll crop out the background details so only the face is featured on your product!

I have a different photo question

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Ordering and Payment

What is your change/cancellation policy?

We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production. For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of $9 customization fee per item, because the item is made to order and can no longer be sold as new. If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.

What payment options are available?

We accept all major credit cards as well as PayPal and Credit Card

I have a different ordering/payment question

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Product Questions

What payment options are available?

We use a process called sublimation. Our apparel is defined as “no feel.” This means you cannot feel any ink or cracking on your custom products since the product itself is dyed.

I have a different question about your products.

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Shipping Questions

 How long does it take to receive my product?

Shipping is currently available only to US, AU, UK, CA and other 35+ countries address as of the moment and delivery time is around 7-10 working days.

Please note that during the holidays our production time may vary.

How much is shipping?

DHL (Delivery Time 3-5 business days)   1500g–3000g    $35.95
DHL (Delivery Time 3-5 business days)      0g–1499g        $25.95
DHL + Insurance (Delivery Time 3-5 business days)  1500g–3000g   $37.94
DHL + Insurance (Delivery Time 3-5 business days)   0g–1499g   $27.94
Standard Shipping (Delivery Time 7-10 business days)      $45.00 and up Free
Standard Shipping (Delivery Time 7-10 business days)     $0.00–$44.99 $6.99
Standard Shipping+Insurance (Delivery Time 7-10 business days)

                                 $45.00 and up $1.99
Standard Shipping+Insurance (Delivery Time 7-10 business days)

                                 $0.00–$44.99 $8.98

Do you ship internationally?

International shipping is our top priority and as of the moment we can ship orders to 30+ countries, e.g. US, CA, AU, and UK, etc. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team at yourservice97@gmail.com

NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

Contact Us

Customer service email: yourservice97@gmail.com

Custom service hotline:1-844-294-7875

Address: RM D 10/F TOWER A BILLION CTR 1 WANG KWONG RD KOWLOON BAY KL